HSBC Horror Stories

BB in Texas says: “HSBC employs the rudest customer service agents that I have ever dealt with. But that is an entirely different story. HSBC claims that I signed up for electronic bills. They also claim that I signed up for some sort of insurance on my payments. I am 41 […]

NP in Tennessee said: “Several years ago, I bought a satellite receiver system. This was before the digital satellite systems we have now. The financing was arranged through EchoStar and GMAC. The original principle was $2800 for the system and installation, and the monthly payments were guaranteed to be under $70. It was my […]

DR in Arizona said: “I have used the Best Buy HSBC credit card to buy products with deferred interest over the past several years. The theory being if you can use someone else’s money for free, why not. Otherwise, I do not carry balances. On their account I was down to a very low […]

CW in Texas said:  “HSBC Nevada has consistently applied additional late charges and over credit limits on my accounts even as I as I paid as agreed by phone or statement due date. Applying these charges on existing bills to make the account be overdraft. Other non authorize reoccuring charges continued to help keep balance […]

KA in Florida says:  “Several months ago, I accepted a balance transfer offer from HSBC for 0% for a year that has turned out to be the worst mistake of my life. I received my first bill last month with a minimum of $241 due on my $24,099 balance. No problem. I paid $500 with […]

TT reported:  After my promotional rate ran out HSBC/GM card raised my interest rate to 34.24 %. I called them and was told there were no other options for me at this time and to call back later. I called a few months later and was told the same thing but also that I was […]

Expatriates with accounts at HSBC Panama are complaining about unexplained high fees and appalling service. One reader closed her HSBC/Banistmo account and explained on an expat bulletin board: “(…) my savings account dropped below $2,500 several months ago and they charged me $10, although they advertise a minimum balance for savings account of $50.

I made […]

JS in California sent an alarming report about higher annual percentage rates on HSBC credit cards:  “I currently have an HSBC credit card with an APR of 12%. I have never made a late payment to them and have always paid 2 or 3 times the minimum amount due. Last week I received a “change […]