HSBC Horror Stories

FB in Ohio said: “Fell for the 0% interest rate promo. Transferred our Visa balance to a GM Flex Card (HSBC). It took them almost three months to complete their transfer. We received our 1st statement 7 days before the due date and I paid $500 electronically, immediately (well above the minimum payment required). […]

CS in California said: “In late 2005 I had 3 Household accounts. Although we paid most of them on time we began using their online system to make payments that would be processed late incurring late fees. I then began using their automated payment system where they would deduct the proper monthly minimum from […]

DG in Canada says: “HSBC has failed to keep my credit rating secure…I made arrangements to make a late payment and after making the arrangements they reported to the credit bureau of a late payment. this has tarnished my credit rating. They have also missed payments that have been made. I pay […]

BLS in British Columbia said:
“In the recent past I applied for and received an HSBC Mastercard credit card that had its limit set at $5,000.00. Over the past year or so I have used the card on a regular basis, routinely made monthly payments that met or exceeded the minimum required and paid the balance […]

LB in Florida says: “I had a Best Buy credit card. $600 balance. The very first statement arrived AFTER the due date…..I didn’t see it and sent the minimum due…. Second statemment arrives and late charge of $39 is added….I call, explain statement arrived to ME late and LC was removed… […]

BB in Texas says: “HSBC employs the rudest customer service agents that I have ever dealt with. But that is an entirely different story. HSBC claims that I signed up for electronic bills. They also claim that I signed up for some sort of insurance on my payments. I am 41 […]

NP in Tennessee said: “Several years ago, I bought a satellite receiver system. This was before the digital satellite systems we have now. The financing was arranged through EchoStar and GMAC. The original principle was $2800 for the system and installation, and the monthly payments were guaranteed to be under $70. It was my […]

DR in Arizona said: “I have used the Best Buy HSBC credit card to buy products with deferred interest over the past several years. The theory being if you can use someone else’s money for free, why not. Otherwise, I do not carry balances. On their account I was down to a very low […]