HSBC Horror Stories

DH in California said: “Here are three different bad experiences with the Best Buy credit card, serviced by HSBC Retail Services:

1. I made a purchase at Best Buy with a promotional “same-as-cash” three-month no-interest plan. This plan was due to expire on a Friday. I attempted to make the payment online the day before […]

RP in Colorado says: “Actually I have 2 complaints. The first have to do with trying to dispute a charge from a merchant who sent me a defective iPod I ordered. The merchant refused to do anything about the problem. I filed a dispute with my HSBC Mastercard. I sent in all pertinent info […]

KP in Indiana says: “I tried to close out my HSBC mastercard in April 2007 by paying off the balance of a card that had just expired and by NOT reactivating the new card I was sent in the mail. I was immediately charged a $69 annual fee, which kept the account open. I […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

BLS in British Columbia said:
“In the recent past I applied for and received an HSBC Mastercard credit card that had its limit set at $5,000.00. Over the past year or so I have used the card on a regular basis, routinely made monthly payments that met or exceeded the minimum required and paid the balance […]

NM in Pennsylvania says: “HSBC has my MasterCard account dispute $170. frivolous HSBC penalties since Dec 01 2006 which it unlawfully is failing to recourse from HSBC undisputed balance of $0 as I pay off my monthly balances; HSBC frivolously demands I pay its unevidenced $35 late monthly payment. HSBC penalty unmeritedly alleged […]

SL in Hawaii says: “I recently applied for and received a HSBC Mastercard. When I called to activate it, 2 out of the 3 questions had to do with my ex-husband’s (divorced 25 years) wife - what state she lives in and how old she is. When I asked what possible reason […]

RR in Kansas says this about Best Buy Stores and HSBC:  “I bought a television at Best Buy in May and signed up for their credit card to obtain a discount for which I received a Best Buy credit card evidently issued by HSBC.  I then received a  HSBC Mastercard around May 12 that still […]