HSBC Horror Stories

JR in Massachusetts said: “On my credit report I found charges of $280 from HSBC/RS. I do not have any other accounts that this would be applied to. How do I get this resolved?”

KG in Massachusetts said: “In December, 2007, I requested an itemized accounting and payoff from HFC/HSBC group so clients could refinance.

HFC refused to render an accounting, although my clients had evidence to show that they had fully paid and had made additional payments on principal.
Since then, I have now made nearly 22 […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

PM in Massachusetts said: “I had fallen behind on my payments and called to set up a payment arrangement. I did and they told me to pay $70. a month and that would preserve my credit rating. I made the 1st payment and two days later, I got a letter from an […]

CS in Massachusetts says this about HSBC customer service: “My complaint is that it is impossible to get a “live” customer service person at their 800 number. They also respond to e-mails in a generic way that makes you wonder if they have any live employees at all working there.”

JR in Massachusetts  says:  “I opened a BestBuy Credit card account in MA six months ago, credit limit was $400, average balance in my account has been under $300. I always send due payments on time as soon as I receive the bill, which is usually two weeks prior to the due date. I noticed a […]

RH in Massachusetts said:  “I am a resident and business owner in Massachusetts. During the holiday season I went to a sale at Best Buy and was given a line of credit with them, through a company known as HSBC. I was told that I wouldn’t have to worry about payments for 6 months. I […]