IB in New York said: “I just received a notice in the mail that effective 1/2/09, my interest rate on my HSBC Credit Card will be going up. I have made double and triple payments, and always on time. The customer service representative was rude and told me that everyone’s rates are going up. […]
CG toldus: “I received a letter in the mail from HSBC. Usually I don’t open letters from strange banks. Although this time I did open it to find that HSBC claims that I owe the annual credit card fee. I took this as strange and a little infringing on my personal rights since I […]
PL in New Mexico said: “While stationed in Utah Feb 2007 my wife and I purchased two Suzuki ATV’s they were financed through HSBC Suzuki. We thought everything was fine until in June 2007 I received a phone call stating I owed $298.00 for late fees. I asked how could my payments be late […]
JF in Virginia said:
“Back when we were desperate to refinance because we had a hardship we decided since we had a loan with Beneficial (subsidairy for HSBC) we would go with them again. At the time were facing foreclosure possibly and had late fees that we were getting behind in. So I called […]
EI in Oklahoma said: “I received a phone call from HSBC account collections regarding my overdue balance on a Best Buy Credit Card. I explained to the caller that I was not the person, they had the wrong person, as although the last name was the same, the first name was not the […]
Angry in Canada said: “Tried to get wire transfer from offshore HSBC account. Waited already 2 weeks. Spoken to several people during the day and night, sent secure emails and faxes, still no luck. Getting all types of responses from HSBC outsourced call centre with different rep every time.”
CF in Iowa said: “HSBC has made repeated phone calls, from exactly 8 a.m. until 9 p.m. seven days a week to collect a debt that we have already made payment arrangements on. My caller ID shows that they have called me 15 times in the past 48 hours! This harassment WILL […]
CB in New York said: “My husband had an HSBC credit card. He was laid off for several months and we fell behind on payments. It was sold to Carmel Holdings who sold it to NCO Financial. I worked with them, paid them money I really couldn’t afford, and paid off the account in […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
