JB in Pennsylvania said: “I wish I had known about this website this summer when my mother and I got a refinance on our house with Beneficial. The loan was funded on June 24th and we wanted to have our payments at the beginning of the month. HSBC said we could if […]
CS in Florida said: “I got a loan from Household in 1998 for $16000 for a car because my credit was not good. Had problems from the beginning with getting my payments credited properly. At one point toward the end of the loan period I received an offer from them to settle my account […]
LB in Florida said: “Several loans with HFC. Never a problem with payment even when hospitalized 2 times within 6 months. This is my FIRST late payment ever. They started harassing me several times a day at home and work during the Grace period. Was advised to not contact me at work because I had […]
ES in North Carolina reports this problem: “Please explain how HSBC can mail me documents showing my mortgage with them 11/1995 when I have my mortgage papers from SAXON & Meriteck showing my mortgage was paid off in 1997? I also received HUD papers (detailed) from HSBC/HFC Mortgage with my signature forged dated 11/1995. What […]
JM in California said: “I had an HFC individual personal loan in the amount of $5,075. This loan was originated September 2000 with a term of 60 months (5 years) at a payment rate of $160.81. An HFC Account Summary dated 04-23-2005 reflects a standard payment due, a past due amount of […]
CH in Ohio said: “My complaint is with HSBC Mortgage Services, Inc. they purchased my loan from my original lender. Because of their horrible customer service (I will get to that)… I chose to refinance, a week before my scheduled closing the new lender ran a last minute credit check and HSBC Mortgage […]
KS sent this report: “I worked for HFC/Beneficial for 3 years. We all know the management are goofs, and the President (Detelich) is the biggest goof of all. I read about the customer relations issue, and must say that what was reported is not all-truthful. The branch people are not allowed to handle customer […]
CS in California said: “In late 2005 I had 3 Household accounts. Although we paid most of them on time we began using their online system to make payments that would be processed late incurring late fees. I then began using their automated payment system where they would deduct the proper monthly minimum from […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
