JH in Pennsylvania said: “I pay our GM card online and in full monthly. This month I checked the statement and noticed a ‘nominal apr’ of 30.99%. I went through the past 6 months of online statements and saw it was as high as 31.24%! I e-mailed and requested a lower […]
JH in Maryland says: “I have a 2nd mortgage with HSBC with an APR of 16 percent. I have been talking to them for than 8 months to try to modify my loan but they refuse to help me. Many other lenders are helping customers in trouble but HSBC wants me to […]
JH in Pennsylvania said: “HSBC RS was having web difficulties when I went to make a payment last week. So once I got through to the web site the next day, I submitted payment (which took 4 days to go through) and I was slapped with a $39 late fee. Note that the minimum […]
JH in Minnesota reported: “Boy if this doesn’t sound familiar! In May 2004 I never got a statement from my HSBC Union Platinum Master Card. In April I get a bill with a $35.00 late fee. I called customer service and got the rudest, unprofessional customer service rep with an attitude. Kept saying “read […]
JH said: “I have had HSBC Visa for several years, never really used it much. I also don’t get any statements from them, just an email notice when “payment is due”. Usually with zero balance, and for many months. I happened to look at my account and found $250.00 balance! […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
