HSBC Horror Stories

SK in Kentucky said: “Here is a copy of our 5th and most recent letter we sent last week to Beneficial/HSBC. We got the wording from another watchdog site and the HUD website:

Dear Beneficial/HSBC;
This is a “Qualified Written Request” under Section 6 of the Real Estate Settlement Procedures Act (RESPA). We are writing to […]

SD in Washington said: “Orchard Bank credit insurance consumer rip-off. I was high pressure sold this insurance when I got my master and visa cards last May. After getting approved for SSDI in record time, 6 months, I applied for debt cancellation. After going to 2 doctors, filling out several forms and […]

If you ever had an insurance claim that stalled and required a lawyer to get a payment that should have been automatic you know how customer service at HSBC Finance works. Although the company says they have a hardship program for mortgages and second mortgages, it is hard to access. Unsecured loans may […]

ES in North Carolina reports this problem: “Please explain how HSBC can mail me documents showing my mortgage with them 11/1995 when I have my mortgage papers from SAXON & Meriteck showing my mortgage was paid off in 1997? I also received HUD papers (detailed) from HSBC/HFC Mortgage with my signature forged dated 11/1995. What […]

JE in Tennessee sais via email: “I am a very recent former employee. Former by choice. Here is the true CURRENT Beneficial story.

Every day account executives start calling folks at home or work from 5pm to 8pm. The numbers could be current HFC/Beneficial clients or HSBC affiliates.
When someone answers […]

DM in New Jersey says: “What a nightmare… The loan that never goes below $6000. Unending interest, finance charges, late fees. Husband was injured on the job, and after 18 months I finally was told by a CSR that we had disability insurance on this loan. Jumped through 100 hoops, and now a […]

MS in California says: “Since I have had my HSBC loan for four years now I have had late fees due to missed distributions on their part. HSBC lost my homeowners insurance due to them not paying my homeowners insurance. My taxes have not been paid. I have faxed letter […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]