HSBC Horror Stories

EI in Oklahoma said: “I received a phone call from HSBC account collections regarding my overdue balance on a Best Buy Credit Card. I explained to the caller that I was not the person, they had the wrong person, as although the last name was the same, the first name was not the […]

ES in North Carolina said: “HSBC/HFC sent me fraudulent documents to justify added disability/credit insurance 1995 through 2002. Each letter I received from HSBC would always correspond a difference loan number plus they sent me documents crossing out the loan numbers with a sharpie. Then to justify a certain amount, HSBC sent me […]

SK in Kentucky said: “Here is a copy of our 5th and most recent letter we sent last week to Beneficial/HSBC. We got the wording from another watchdog site and the HUD website:

Dear Beneficial/HSBC;
This is a “Qualified Written Request” under Section 6 of the Real Estate Settlement Procedures Act (RESPA). We are writing to […]

If you ever had an insurance claim that stalled and required a lawyer to get a payment that should have been automatic you know how customer service at HSBC Finance works. Although the company says they have a hardship program for mortgages and second mortgages, it is hard to access. Unsecured loans may […]

ES in North Carolina reports this problem: “Please explain how HSBC can mail me documents showing my mortgage with them 11/1995 when I have my mortgage papers from SAXON & Meriteck showing my mortgage was paid off in 1997? I also received HUD papers (detailed) from HSBC/HFC Mortgage with my signature forged dated 11/1995. What […]

KS in Wisconsin said: “Regarding WN in California. All WN needs to do is take the Death Certificate and Death Notice to the branch office. Give these to the Manager and they will take care of it. If the loan is a mortgage, then about two-thirds of the loan might be covered if the […]

IU in Tennessee said: “I recently had the displeasure of doing business with HFC. I went in to get a $5,000.00 Loan I was approved for, and after being asked what payment I was comfortable with, the loan officer left the table and came back documents to be signed. “I was never […]

KS recently said: “I just finished reading about the complaint regarding the sale of the optional payment protection coverages, and must agree that this writer hit the nail on the head. I lost over 50 loans when managers refused to run loan documents unless the client took all three coverages and a home & […]