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HSBC India customer complaint looks like HSBC Finance tactic

AA in Madhya Pradesh said: “I paid $45.43 on 24th may 2008 and after adding coversion ratesof 3.5 % the amount comes to Rs1996.89 according to HSBC. I paid this amount of $45.43 two times (24th & 25th May 2008) & had to cancel it twice (both on 25th May 2008). On […]

3 point analysis of HSBC and customer responsibility

WM in Ohio said: “This covers 3 topics, the future of HSBC, HSBC insurance and customer responsibility. At this point, HSBC in USA plans on FHA loans and adding Auto Finance to states that currently don’t offer it. I’m not certain that this will save their financial woes in the US.

On the insurance matter, […]

Parent gets mad over son’s HSBC Guitar Center account

BM in Washington said: “My son has an account with Guitar Center. Three payments mailed to GC at the same time as other payments were processed by GC more than 10 days after the others mailed on the same date. We were charged a late fee for those three, although it is […]

HSBC customer sick of rude Indians and no help

PB in Tennessee said: “I can agree/ relate with SO MUCH of these complaints! I can attest to these insane calls from India because we have fallen on HARD times and gotten behind on our vehicle payment. I have had these rude people call at 6:55 AM on SUNDAY MORNING!!! Every other creditor has […]

Child died but HSBC refuses credit insurance - must read !

WN in California said: “The mother of my child died on July 19, 2007. I asked HSBC to implement my credit insurance since I was unable to work and take care of the child. HSBC began calling and harassing me though I had credit insurance. They reported me to the bureaus, […]

HSBC call center employee speaks out - interesting insight

CM in Indiana said: “I worked for HFC/BFC/HSBC for 5 years in one of their call centers. I saw so many wrong doings with peoples financial lives. There wasn’t a person, a household on the other end of the phone, just fresh meat.

The management there and company wide didn’t have […]

HSBC collectors in India violate FDCA

BG in South Carolina said: “The debt collectors in India don’t have a clue and are harassing in violation of the Fair Debt Collections Act. They call you night and day to set up payment arrangement and when you do, you still get phone calls. When you finally answer and explain that you have […]

Thomas M Detelich of HSBC said to be biggest goof of all

KS sent this report: “I worked for HFC/Beneficial for 3 years. We all know the management are goofs, and the President (Detelich) is the biggest goof of all. I read about the customer relations issue, and must say that what was reported is not all-truthful. The branch people are not allowed to handle customer […]