HSBC Horror Stories

JF in Virginia said:
“Back when we were desperate to refinance because we had a hardship we decided since we had a loan with Beneficial (subsidairy for HSBC) we would go with them again. At the time were facing foreclosure possibly and had late fees that we were getting behind in. So I called […]

JO in South Carolina said: “I was a HFC/Beneficial Manager for 10 years. I was forced to take a demotion in Jan 2008, I closed 1 Branch in SC due to optimzition and was FIRED on Thursday of last week for supposedly a “Time Entry Error”. My DSM walked into my branch […]

DL in Canada said: “Not in the States so not sure this will be of interest, but have dealt with what was HFC for over ten years and noticed a change for the worse in last year or so. Thank heavens my account is nearly paid off, but I missed one payment and […]

MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018

RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]

ET in Virginia said: “HSBC’s HFC automatically deducted TWO mortgage payments at one time sending our bank account into serious arrears. It drained our overdraft protectection account and cost us over $600 in overdraft fees. They only reimbursed $140. They caused our car note to be returned and numerous other serious […]

BP in Minnesota said: “I have been receiving calls from HFC Beneficial for over 7 years! They keep asking for a woman that I don’t even know and I tell them she is not here and never has been and please don’t call here againn! I am on the don’t call list […]

AO in North Carolina said: “I paid off my HFC (Member HSBC Group) in May. I paid the online balance of $8507.11. Subsquently I have received bills for finance charges. In the ensuing months I have received bills for finance charges on the finance charge. I have called numerous times […]

LD in Arizona said: “I have an HFC second mortgage and a credit line which HSBC moved to Beneficial. I made a payment over the phone for both accounts, to the same customer service rep during the same call. One payment was credited properly. The other was denied for incorrect checking account information? How […]