HSBC Horror Stories

CC in New England said: “I received an offer for a GM Flex with a 0% for 12 months. Then a 9.99% thereafter. The 12 months are now over but my October statement read 17.99%. HSBC also claimed to have send me prior notification in the mail which didnt happen because I read everything. […]

CH in wisconsin said: “After having a GM (HSBC) credit card and several “store” cards that were carried by HSBC for a number of years. They pulled their late payment scam on one of my store cards and then tried to blame the post office for losing my payment. After paying off the store […]

TP in Ohio said: “We have been customers in good standing with our GM card since 03/02. We had one late payment and our interest rate jumped from 14.9% to 32% PLUS a $39 late fee. We called and asked for some leniency. We were told no, and that our rate […]

JH in Pennsylvania said: “I pay our GM card online and in full monthly. This month I checked the statement and noticed a ‘nominal apr’ of 30.99%. I went through the past 6 months of online statements and saw it was as high as 31.24%! I e-mailed and requested a lower […]

WM in Massachusettes said: “I recently paid my GM (HSBC) credit card bill online on the due date (in the morning). Checking my account the following day I was astonished to see a $49.00 late fee had been charged to my account, it seems they now require payment two days prior to the due […]

A report from Nevada says: “HSBC Card Services, managed reviews to a percentage so that upper managment could “lay off” those that had high morale character. There are employees that have access to accounts yet they are working for HSBC competitors. If one knows how to kiss ass and make threats to […]

M in Pennsylvania said: “Every December (or after major holiday/postal delay) I receive a “late charge” assessment on my CC bill. I purposely pay on time and in full each month and send in adequate time for them for processing. However, multiple HSBC accounts (GM Card and 2 Dept stores) with various […]

FB in Ohio said: “Fell for the 0% interest rate promo. Transferred our Visa balance to a GM Flex Card (HSBC). It took them almost three months to complete their transfer. We received our 1st statement 7 days before the due date and I paid $500 electronically, immediately (well above the minimum payment required). […]