W in Oregon said: “I recently tried to dispute a charge with a merchant through my credit card company HSBC. A hotel had charged me for 2 nights when I only stayed one night. I had never signed anything for two nights and the reservation was only for one night. I contacted the hotel […]
CB in New York said: “My husband had an HSBC credit card. He was laid off for several months and we fell behind on payments. It was sold to Carmel Holdings who sold it to NCO Financial. I worked with them, paid them money I really couldn’t afford, and paid off the account in […]
RG in Arizona said: “Do not use HSBC for mortgages or refinancing unless you love to go through hell and lose money. I have investigations ongoing from state and federal agencies along with the better business bureau into the business practices of HSBC Bank, Mortgage Division. The complaint concerns two issues:
1.) Deceptively assuring customers […]
Received requesting anonymity, in response to Offshoring of HSBC legal staff questioned: “I am as sick of this offshoring as customers are. The HSBC human resources department is a nightmare. They won’t answer questions by email, you have to fill out some form online that never gets resolved or you get to […]
This is from another former employee requesting anonymity:
“Having recently left the company on my own accord, you could say that I still very much have my finger on the pulse of the daily operations of the scam machine HFC/Beneficial. Shortly before I left the upper management team approved the use of a new sales tactic […]
MS in Minnesota said: “I have been going through medical tests and had EFT set up for my mortgage account. I noticed one month wasn’t taken out so I made 4 phone calls to Kristen Gallighan in the loss litigation department, because that is who I sent it to. Asked if there was […]
CH in California says: “I have gone on this site for months and finally have had enough. I am a current employee (BSM only for the time being since the next optimization is for 1st quarter 2008) and cannot believe the degree of frustration on a daily basis. EVERY DAY we are timid and […]
SC in Missouri says: “I bought some nice furniture from Rhodes, some was short term instant loan but the major purchase was over 3 grand and was suppose to be interest free for 2 years. I never received a statement for a year, Rhodes closed shop in Kansas City, and I was surprised […]
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
