HSBC Horror Stories

RC in Virginia said: “HSBC CEO Brendan McDonagh has changed his phone number.
For the last six weeks I have been receiving pre-recorded calls 3-4 times everyday from HSBC. The numbers change from week to week but it’s still the same scumbag company. I could understand the situation if someone owed them money […]

RG in Arizona said: “Do not use HSBC for mortgages or refinancing unless you love to go through hell and lose money. I have investigations ongoing from state and federal agencies along with the better business bureau into the business practices of HSBC Bank, Mortgage Division. The complaint concerns two issues:
1.) Deceptively assuring customers […]

CA in Canada said: “I recently called HSBC customer service because I was complaining about the past due amount of $97.00 which I don’t deserve. They didn’t send me the statement that I should be getting every month for 3 times. It’s a good thing that I was able to pay them on time […]

Name withheld by request:
“HSBC needs to BE GONE!
READY for this?
I went into a REAL HSBC BANK office. I had CASH to pay my HSBC credit card.
The teller WOULD NOT TAKE IT!
She made me go to the post office and get a MONEY ORDER!

I did it!
My payment was not credited for 5 days!
———–
Now that HSBC […]

CF in Connecticut sent this update: “I want to add this as an update to an on going horror story regarding HSBC Mortgage Services Inc.. I am to appear before the States Attorney and file formal complaint for billing fraud committed by HSBC. The states Attorney has reviewd my complaint and attached documents from […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

AL in Karnataka, India says: “I have 4 HSBC accounts, 2 Corporate (1 in Hong Kong, 1 in India) , and 2 personal accounts in same countries…I have been really ripped off with bank charges and all my mails / complaints for past 4 months which I have resent at least 7 times remain […]

G.E. in California sent this report about customer service calls at 5 AM:  “In May of 2006 I purchased a Kawasaki Vulcan 900 Classic at Luke’s Kawasaki in Charleston, SC (843-572-4541). The motorcycle was financed through HSBC. I purchased the bike with a contract stating the low monthly payments would be $69 a month for 24 […]