DR in Virginia said: ” I have worked for HSBC Finance/Household Finance/Beneficial Finance for some time now. I have managed multiple Branch Offices and shared great success as an employee of this Company. In the time I have been with the Company, I have had first hand accounts that the culture in […]
SK in Arizona said: “In April 2008 we foreclosed on a property that has an HFC mortgage in first position. We requested a payoff statement 3 times and were denied. We reinstated their foreclosure and notified them that we are the new owners. They refused to allow us to payoff their […]
KS sent this report: “I worked for HFC/Beneficial for 3 years. We all know the management are goofs, and the President (Detelich) is the biggest goof of all. I read about the customer relations issue, and must say that what was reported is not all-truthful. The branch people are not allowed to handle customer […]
SG in Texas sends a copy of a letter:
“I wrote this letter to the V.P. of Customer Service after a bad experience:
I am writing today to inform you of inaccurate information provided to me. I called Retail Service 800 number today and could not make myself heard. I would like to explain my […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
