HSBC Horror Stories

MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018

RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]

RM in Virginia said: “In 2005 my husband and I bought a Suzuki motorcycle not realizing it was with a HSBC credit card. We did not receive a statement for the first payment and received a very nasty phone call from the company. It didn’t matter to them that the reason it was […]

DR in Virginia said: ” I have worked for HSBC Finance/Household Finance/Beneficial Finance for some time now. I have managed multiple Branch Offices and shared great success as an employee of this Company. In the time I have been with the Company, I have had first hand accounts that the culture in […]

ES in North Carolina reports this problem: “Please explain how HSBC can mail me documents showing my mortgage with them 11/1995 when I have my mortgage papers from SAXON & Meriteck showing my mortgage was paid off in 1997? I also received HUD papers (detailed) from HSBC/HFC Mortgage with my signature forged dated 11/1995. What […]

RG in Arizona said: “Do not use HSBC for mortgages or refinancing unless you love to go through hell and lose money. I have investigations ongoing from state and federal agencies along with the better business bureau into the business practices of HSBC Bank, Mortgage Division. The complaint concerns two issues:
1.) Deceptively assuring customers […]

SR in Illinois said: “HSBC on and off for 2 1/2 years has put money in a suspense account and then we would get late fees tacked on because money was not applied correctly. Currently we are playing the catch up game because of medical issues. Every time I talk to someone I get […]

KS sent this report: “I worked for HFC/Beneficial for 3 years. We all know the management are goofs, and the President (Detelich) is the biggest goof of all. I read about the customer relations issue, and must say that what was reported is not all-truthful. The branch people are not allowed to handle customer […]

A former HSBC employee working at Beneficial Finance sent this report:
I am not willing to leave my correct initials however anyone familiar with this website or with the recent ongoings at Beneficial will probably figure out who I am. I was recently fired from Beneficial after being employed for over 11 years.

I hired in […]