AC in Montana said: “We have been receiving very confusing bills from our purchase from Furniture Row in 2005. We were originally told that our delivery cost would be rolled in to the balance. We found out on August 26, that we owed over 150.00 in finance charges as that bill was past […]
BJ in Illinois said: “I know all about the finance charges that HSBC has on there invoices. And I am still paying my card off. They send an invoice with a $73.00 bill. But at least $60.00 is for finance charge. That makes it pretty hard to pay it down!”
MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018
RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]
DH in California said: “Here are three different bad experiences with the Best Buy credit card, serviced by HSBC Retail Services:
1. I made a purchase at Best Buy with a promotional “same-as-cash” three-month no-interest plan. This plan was due to expire on a Friday. I attempted to make the payment online the day before […]
AO in North Carolina said: “I paid off my HFC (Member HSBC Group) in May. I paid the online balance of $8507.11. Subsquently I have received bills for finance charges. In the ensuing months I have received bills for finance charges on the finance charge. I have called numerous times […]
MB in California said: “HSBC makes it impossible to pay loans. Bad online access, phone pay charge, late charge,finance charges on late fee, do not edit address changes, finance charges fluctuate from 9.99-17.80. Calls for late payments are unwarranted and without account information. HSBC insists on overpayment to keep out of collection, […]
Chandra in Texas said: “I wrote to HSBC asking for a grace on over-the-limit fees and late fees. I asked for compassion and forgiveness of these charges. But instead of any understanding, HSBC sent a cold message saying the fees are due - no matter what.”
CT in California said: “Purchased a refrigerator about one year ago with the differed interest plan and made monthly payments. Somehow on my July 08 invoice, I missed an alert that said: ‘To avoid deferred finance charges, pay your promotion payoff of $ by xx/xx/…’
Well, I did not pay the payoff amount […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
