HSBC Horror Stories

MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018

RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]

DH in California said: “Here are three different bad experiences with the Best Buy credit card, serviced by HSBC Retail Services:

1. I made a purchase at Best Buy with a promotional “same-as-cash” three-month no-interest plan. This plan was due to expire on a Friday. I attempted to make the payment online the day before […]

SD in New Jersey said: “I bought a guitar from Music123.com on August of 2007. As part of the promo for signing up with their Music123 Card, it was stated that an additional 10% will be deducted from my purchase price after 60 days. In addition, Music123 has a price match guarantee that lasts […]

SK in Pennsylvania said: “I check my bank account every day to see what has posted to my account since I’m not the greatest person out there to keep track of their money. I checked it this morning and there was a “PreAuthorized Debit from HSBC RS” for $20.00. I called the bank to […]

SP in California said: “After receiving a couple late fee charges for paying my bill on the first day of each month (my due date is the 31st) I wrote HSBC in January requesting that my payment due date be moved from the 31st to the 3rd or 4th of the month. My reason […]

AM in California said: “copy of email I sent to HSBC… Beware people, Ochard Bank is a disgrace to this country…
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May 7, 2008 (almost a year after I closed my account with you, I suddenly receive a bill…)

Customer Service:
I paid my credit card in full last July. I sent you two cancellation […]

DN in Georgia said: “3/9/08 - A couple of weeks ago I received a letter in the mail from HSBC Taxpayer Financial Services, Inc., out of Delaware. I’d actually never heard of HSBC so assumed it was someone trying to sell me something in tax season. Inside was a letter indicating I owed a […]

CG in Georgia said: “I got a notice saying my interest rate would be increased to 23.99%, but that if I notified them within 30 days I could close the account and keep my current rate — which I did. I even got a “return receipt” postcard to prove I did it. […]