HSBC Horror Stories

Angry in Canada said: “Tried to get wire transfer from offshore HSBC account. Waited already 2 weeks. Spoken to several people during the day and night, sent secure emails and faxes, still no luck. Getting all types of responses from HSBC outsourced call centre with different rep every time.”

LD in Arizona said: “I have an HFC second mortgage and a credit line which HSBC moved to Beneficial. I made a payment over the phone for both accounts, to the same customer service rep during the same call. One payment was credited properly. The other was denied for incorrect checking account information? How […]

KG in Massachusetts said: “In December, 2007, I requested an itemized accounting and payoff from HFC/HSBC group so clients could refinance.

HFC refused to render an accounting, although my clients had evidence to show that they had fully paid and had made additional payments on principal.
Since then, I have now made nearly 22 […]

CF in Connecticut updates us with this information about HSBC and Accredited Home Lenders: “As everyone who reads the postings here knows I have been fighting HSBC for well over a year. I just received additional ammunition in my fight. HSBC, as has been documented, bought many loans from brokers and smaller lenders sight […]

If you ever had an insurance claim that stalled and required a lawyer to get a payment that should have been automatic you know how customer service at HSBC Finance works. Although the company says they have a hardship program for mortgages and second mortgages, it is hard to access. Unsecured loans may […]

CF in Connecticut sends a welcome, well written, detailed follow-up to his ongoing battle with HSBC:
“This another follow up to the on going battle with HSBC regarding my mortgage. AS I stated in earlier posts my loan has been found and verified to be in violation of Truth in Lending, RESPA and HOPA. HSBC has […]

MS in California says: “Since I have had my HSBC loan for four years now I have had late fees due to missed distributions on their part. HSBC lost my homeowners insurance due to them not paying my homeowners insurance. My taxes have not been paid. I have faxed letter […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]