HSBC Horror Stories

JH in Pennsylvania said: “I pay our GM card online and in full monthly. This month I checked the statement and noticed a ‘nominal apr’ of 30.99%. I went through the past 6 months of online statements and saw it was as high as 31.24%! I e-mailed and requested a lower […]

RS in Massachusettes said: “HSBC has an web site (https://www.accountcentralonline.com/cmuser/login/show.do) where you can pay your bill, view your statements and get reports of your past statements that show the total spending by each statement (with a bar graph visual), as well listing the detailed purchases. On June 26, 2008, I utilized the “Total […]

MR in FLorida said: “yamaha - 4/2008 my bill is due on the 4th of every month for 39.00. On 4/5 i made a payment for 300.00. I then scheduled a payment for 39.00 to be processed on 5/1 to avoid 39.00 late fee. On 5/5 I was charged a 39.00 late fee. When […]

JP in New York said: “I opened an account with Bose in February or March of 2007. I am extremely disappointed with HSBC at this point. On March 3rd, 2008 I submitted a payment online utilizing my mothers checking account. I received a screen that said Bank Account Added. […]

I have different accounts with Household companies since 1999 and up until maybe a year and a half ago. At that time I began having problems every single time I called Customer Service. Nothing was ever noted in my account when ever it was said to be, harassing phone calls through out the […]

RG in California said: “Like many others, after the last payment on the refrigerator that we financed for 18 months; I received a statement with $464 of deferred interest. Upon calling and being told I was late with my payment (wrong), I was transferred to a customer service supervisor who promptly after telling […]

KH in Kansas says: “This report involves an HSBC Best Buy credit card which was used to purchased a big-screen TV.

Payments were made on time every month, for the duration of the financing deal. The deal was set to expire on 12/7/07.
My final payment covering the balance remaining was […]

RC in Arizona says:
“About three months ago I asked that a friend of mine’s bankcard be removed from my online account (he had asked me to pay for something for him on my card and had paid for it on the computer so he had to add his card to my account). As far […]