IB in New York said: “I just received a notice in the mail that effective 1/2/09, my interest rate on my HSBC Credit Card will be going up. I have made double and triple payments, and always on time. The customer service representative was rude and told me that everyone’s rates are going up. […]
JF in Virginia said:
“Back when we were desperate to refinance because we had a hardship we decided since we had a loan with Beneficial (subsidairy for HSBC) we would go with them again. At the time were facing foreclosure possibly and had late fees that we were getting behind in. So I called […]
EI in Oklahoma said: “I received a phone call from HSBC account collections regarding my overdue balance on a Best Buy Credit Card. I explained to the caller that I was not the person, they had the wrong person, as although the last name was the same, the first name was not the […]
DL in Virginia said: “I mailed my October payment by check to HSBC Mortgage Services Sept. 29, 2008. The payment posted to my checking account Oct. 9, 2008. Today is Nov. 3, 2008 and still October’s payment has not been credited to my HSBC mortgage account. HSBCs customer service has been calling me frequently […]
RD in Iowa said: “Started seeing “Debt Cancellation” charges on my Best Buy Statement. I NEVER sign up for credit insurance. The customer service rep, an employee of HSBC, said that I had. I didn’t put up a fight, just had them cancel the coverage. Zero Percent Interest, my butt.”
Editor’s […]
DL in Canada said: “Not in the States so not sure this will be of interest, but have dealt with what was HFC for over ten years and noticed a change for the worse in last year or so. Thank heavens my account is nearly paid off, but I missed one payment and […]
CO in North Carolina said: “Beneficial, who is a subsidiary of HSBC, extracted an additional payment from my account that should not have come out. They promised to pay any bank fees incurred as a result of their error. This occurred back in July. It is now the end of September […]
MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018
RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
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