HSBC Horror Stories

I propose a new initiative for HSBC customers, for the months of January, February, and March 2009. I call the initiative “Guidelines for paying HSBC in 2009” and it involves how to send your payments to HSBC in 2009 using priority mail and delivery confirmation. Please read this carefully and entirely!

First and foremost […]

JF in Virginia said:
“Back when we were desperate to refinance because we had a hardship we decided since we had a loan with Beneficial (subsidairy for HSBC) we would go with them again. At the time were facing foreclosure possibly and had late fees that we were getting behind in. So I called […]

DL in Canada said: “Not in the States so not sure this will be of interest, but have dealt with what was HFC for over ten years and noticed a change for the worse in last year or so. Thank heavens my account is nearly paid off, but I missed one payment and […]

MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018

RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]

DH in California said: “Here are three different bad experiences with the Best Buy credit card, serviced by HSBC Retail Services:

1. I made a purchase at Best Buy with a promotional “same-as-cash” three-month no-interest plan. This plan was due to expire on a Friday. I attempted to make the payment online the day before […]

JP in New York said: “I opened an account with Bose in February or March of 2007. I am extremely disappointed with HSBC at this point. On March 3rd, 2008 I submitted a payment online utilizing my mothers checking account. I received a screen that said Bank Account Added. […]

RG in California said: “Like many others, after the last payment on the refrigerator that we financed for 18 months; I received a statement with $464 of deferred interest. Upon calling and being told I was late with my payment (wrong), I was transferred to a customer service supervisor who promptly after telling […]

KS in Wisconsin said: “Regarding “WC” in Minnesota and helping customers I say Phooey to them, sounds like HSBC SOS to me. I have friends who work for the company in 25 different states including MN, and they all report that Customer Service is only to be handled by a Sales Assistant only! I […]