HSBC Horror Stories

MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018

RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]

KS in Wisconsin said: “Regarding “WC” in Minnesota and helping customers I say Phooey to them, sounds like HSBC SOS to me. I have friends who work for the company in 25 different states including MN, and they all report that Customer Service is only to be handled by a Sales Assistant only! I […]

WC in Minnesota said: “I read the comment on how branches are not allowed to handle customer service issues. (see it here) That’s not true in all branches. We are there to handle customer issues. Usually the manager or sales assistant. Some branches might not allow it, but that is […]

KS sent this report: “I worked for HFC/Beneficial for 3 years. We all know the management are goofs, and the President (Detelich) is the biggest goof of all. I read about the customer relations issue, and must say that what was reported is not all-truthful. The branch people are not allowed to handle customer […]

RK in Illinois tells us:  “I was employed from 1996 to 2006 at Household International and then HSBC. My service was divided evenly between Household Finance Inc. and Retail Services. While at Retail Services I worked in the Customer Service Correspondence Unit. My duties included document analysis, sorting, and distribution. Much of the correspondence was […]

I am a US citizen living in Panama. I recently learned of a very disturbing lawsuit filed by the multi national banking conglomerate HSBC in Panama - a country where anyone can be criminally prosecuted or civilly sued for defamation even if the statements that are the subject of the suit are absolutely true (truth […]