HSBC Horror Stories

DL in Virginia said: “I mailed my October payment by check to HSBC Mortgage Services Sept. 29, 2008. The payment posted to my checking account Oct. 9, 2008. Today is Nov. 3, 2008 and still October’s payment has not been credited to my HSBC mortgage account. HSBC’s customer service has been calling me frequently […]

MR in Arizona said this informative copy of his long letter: September 13, 2008
Arizona Department of Financial Institutions and all in CC list.
2910 North 44th Street, Suite 310
Phoenix, Arizona 85018

RE: Loan number: (redacted) HFC-HSBC
• Predatory Lending Practices
• Misrepresentation of lending […]

NL in Wisconsin said: “If I was to give advice to anyone with a HSBC card… GET RID OF THE DAMN THING!! Well there is the point that I am going to try to put across. I used to work for Younkers about 2 years ago. When I was hired they automatically signed me […]

CF in Connecticut sent this update: “I want to add this as an update to an on going horror story regarding HSBC Mortgage Services Inc.. I am to appear before the States Attorney and file formal complaint for billing fraud committed by HSBC. The states Attorney has reviewd my complaint and attached documents from […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

MC in North Carolina reports:  “I have a Best Buy card that was reported to a credit reporting service as being 30 days past due. I contacted HSBC retail services and was told that my March statement was returned as having an incorrect address. The “supervisor’ I talked to stated that the late fee would be […]