JB in Pennsylvania said: “I wish I had known about this website this summer when my mother and I got a refinance on our house with Beneficial. The loan was funded on June 24th and we wanted to have our payments at the beginning of the month. HSBC said we could if […]
MB in Minnesota said: “First they hire someone from Mexico who quits and takes all info with him, like our ss#, bank # and had a hay day with it…… All they will do is say sorry, is there anything else we can do for you today??? Then we add another loan to add […]
OJ in Texas said: “I cannot belive that there is no way to sue HSBC for fraud. I have one of the most blatant cases of fraud to deal with thats cost me my credit rating money and my mental peace. I had a 5k credit card through HSBC, was making payments fine, but […]
RC in Nevada said: “I also have had no luck with making a payment with the site bowflex provided. I have always received my bill after the recommended mailing date and have been charged $39 for a late charge. Their methods seem unethical and slightly unresonable to me! ARRGG… VERY FRUSTRATING!”
Editor’s note: It […]
TT in Georgia said: “All started when I signed up for a “Northern Tool” account due to a significant discount on a large purchase. The 1 year same as cash deal was fine and the full payment was received on time.
Later I had to put a small purchase on the charge card since […]
RG in New Jersey said: “I make my payments online every weeks and they hold the monies for an average of 2 weeks. The money comes out of my bank on the day I set up the payment, every time I call them to question that they don’t have an explanation. All […]
CA in Canada said: “I recently called HSBC customer service because I was complaining about the past due amount of $97.00 which I don’t deserve. They didn’t send me the statement that I should be getting every month for 3 times. It’s a good thing that I was able to pay them on time […]
MG in Illinois said: “After purchasing a TV from Tweeter on a 27 month same as cash promotion, HSBC is trying to collect the accrued interest stating that because I missed a payment in July the errear voided the promotion. I spoke with customer service in the Later part of July and was told […]
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
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