AC in Montana said: “We have been receiving very confusing bills from our purchase from Furniture Row in 2005. We were originally told that our delivery cost would be rolled in to the balance. We found out on August 26, that we owed over 150.00 in finance charges as that bill was past […]
JA in Arizona said: “I have had an excellent credit history and have always made more than the minimum. The amount due was the same for the last 8 months. I received notice on the day the bill was due that I had a late fee. I checked and the […]
CB in California said: “For five days now (Nov. 3rd to Nov. 8th.) they have placed a payment hold on the amount of $24 on both of my credit accounts and they refuse to allow me to dispute these payment holds because they remain “pending transactions” which cannot be disputed. I paid my […]
JF in Virginia said:
“Back when we were desperate to refinance because we had a hardship we decided since we had a loan with Beneficial (subsidairy for HSBC) we would go with them again. At the time were facing foreclosure possibly and had late fees that we were getting behind in. So I called […]
CG in Colorado said: “Just gotten an email saying that my credit card was charged, but that some information was not matching. I cancelled my Best Buy card about a year ago. I’ve called the number they provided on my answering machine, and left voicemail, and an email stating that any charge […]
JV in California said: “I’ve been asking my auto loan balance from HSBC each time I send my monthly due payment but nobody responds at all. How could I track my remaining balance? Please I need your help!”
Editor’s Note: HSBC announced that it is exiting the auto finance business. This report […]
JB in Pennsylvania said: “To make a long story short, I have (2) two accounts with HSBC. My Auto account is working out good, but the credit card account, that another story… I was paying the due amount posted, and was about $100 or so from my credit limit, HSBC took my payment, […]
JB in Pennsylvania said: “I wish I had known about this website this summer when my mother and I got a refinance on our house with Beneficial. The loan was funded on June 24th and we wanted to have our payments at the beginning of the month. HSBC said we could if […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.