HSBC Horror Stories

SR in Maryland said: “Watch your bills closely from HSBC Direct Merchants Bank, Nevada. I noticed on my current bill that they had recorded my payment for the month as _0.00. I had sent them a payment, as I always do the same time each month, on the 5th. Then, I […]

SL in Mississippi said: “I had been trying to pay off a $400 credit card bill for over 2 yrs but each time I made a payment, HSBC would add finance charges and late fees to put me back over the limit so it made it impossible to pay off. I finally just stopped […]

RG in California said: “Like many others, after the last payment on the refrigerator that we financed for 18 months; I received a statement with $464 of deferred interest. Upon calling and being told I was late with my payment (wrong), I was transferred to a customer service supervisor who promptly after telling […]

JC in Marylands said (redacted): “I am writing you to voice my opinion and concerns regarding my above referenced account. Also, by copy of this letter, I am bringing your business practices to the attention of my Senators, Benjamin L. Cardin and Barbara A. Mikulski. Your recent treatment of (me) my account […]

CF in Connecticut sent this update: “I want to add this as an update to an on going horror story regarding HSBC Mortgage Services Inc.. I am to appear before the States Attorney and file formal complaint for billing fraud committed by HSBC. The states Attorney has reviewd my complaint and attached documents from […]

LT reports: “HSBC is assigning late fees/finance charges to my bills (paid in adequate time) monthly since a department store credit card was initiated. Since the first late bill I started recording statement date, received date of the bill, check sent date, due date, and the date HSBC claims they received my check. Yesterday […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

JR in Pennsylvania says: “I have complained to HSBC on more than one occasion as I was not able to log on even though I signed up to pay electronically, also did not receive monthly statements either by e-mail or regular mail, and was billed twice for late fees. I sent one payment […]