I propose a new initiative for HSBC customers, for the months of January, February, and March 2009. I call the initiative “Guidelines for paying HSBC in 2009” and it involves how to send your payments to HSBC in 2009 using priority mail and delivery confirmation. Please read this carefully and entirely!
First and foremost […]
SR in Maryland said: “Watch your bills closely from HSBC Direct Merchants Bank, Nevada. I noticed on my current bill that they had recorded my payment for the month as _0.00. I had sent them a payment, as I always do the same time each month, on the 5th. Then, I […]
TP in Ohio said: “We have been customers in good standing with our GM card since 03/02. We had one late payment and our interest rate jumped from 14.9% to 32% PLUS a $39 late fee. We called and asked for some leniency. We were told no, and that our rate […]
SL in Mississippi said: “I had been trying to pay off a $400 credit card bill for over 2 yrs but each time I made a payment, HSBC would add finance charges and late fees to put me back over the limit so it made it impossible to pay off. I finally just stopped […]
RG in California said: “Like many others, after the last payment on the refrigerator that we financed for 18 months; I received a statement with $464 of deferred interest. Upon calling and being told I was late with my payment (wrong), I was transferred to a customer service supervisor who promptly after telling […]
ME in California said: “A notice entitled “Important changes to your cardholder agrement…” arrived with my most recent Costco bill (Retail Services, aka HSBC), with changes to be effective on or after 2/29/08. The changes are to the FINANCE CHARGES section (Section 7) of the agreement. I can’t find my old agreement in order […]
The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]
Those attempting to defend HFC and Beneficial like to say “we don’t make that kind of loan anymore” or defend the company in other ways. While some former employees speak of customer abuse when they were with HFC or Beneficial, others comment on positive changes. Other than a small $10 million settlement for […]
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
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