BM in Washington said: “My son has an account with Guitar Center. Three payments mailed to GC at the same time as other payments were processed by GC more than 10 days after the others mailed on the same date. We were charged a late fee for those three, although it is […]
AM in California said: “copy of email I sent to HSBC… Beware people, Ochard Bank is a disgrace to this country…
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May 7, 2008 (almost a year after I closed my account with you, I suddenly receive a bill…)
Customer Service:
I paid my credit card in full last July. I sent you two cancellation […]
This was submitted this morning: “I copied and pasted from a Google search for “zero percent” HSBC CARD!
READ IT - this is why everybody gets a card and why EVERYBODY GETS JACKED!
“We apply payments to lower APR balances before higher APR balances. We have the right to change your APRs, fees and other terms […]
CS in California said: “In late 2005 I had 3 Household accounts. Although we paid most of them on time we began using their online system to make payments that would be processed late incurring late fees. I then began using their automated payment system where they would deduct the proper monthly minimum from […]
JE in Tennessee sais via email: “I am a very recent former employee. Former by choice. Here is the true CURRENT Beneficial story.
Every day account executives start calling folks at home or work from 5pm to 8pm. The numbers could be current HFC/Beneficial clients or HSBC affiliates.
When someone answers […]
JP in New Jersey says: “HSBC manages Boscov’s credit cards. My December payment left my bank on 12/17 but was not posted by HSBC until 12/28 — conveniently 1 day after it was due causing a $29 late fee on this month’s bill. Called and after some haggling they said they’d drop the fee […]
The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]
JR in Minnesota says: “Beware, Direct Merchants Bank credit cards are also backed by HSBC. HSBC also shows Finance Charges as new purchases after upping the APR to 29.99 percent. Will avoid ALL merchants and banks that use HSBC in any way. Suggest you do too.”
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.
