HSBC Horror Stories

CS in Florida said: “I got a loan from Household in 1998 for $16000 for a car because my credit was not good. Had problems from the beginning with getting my payments credited properly. At one point toward the end of the loan period I received an offer from them to settle my account […]

DN in Georgia said: “3/9/08 - A couple of weeks ago I received a letter in the mail from HSBC Taxpayer Financial Services, Inc., out of Delaware. I’d actually never heard of HSBC so assumed it was someone trying to sell me something in tax season. Inside was a letter indicating I owed a […]

CS in California said: “In late 2005 I had 3 Household accounts. Although we paid most of them on time we began using their online system to make payments that would be processed late incurring late fees. I then began using their automated payment system where they would deduct the proper monthly minimum from […]

NG in Texas said: “I received the last statement for my “BEST BUY” account on 12-10-2007 and mailed the total amount due on 12-18-07 since this was my last ‘interest free’ month. This check did not clear my account until 1-2-08 so I attempted to call HSBC to find out what was going on. […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

MD reports:  “On 2/18/07 a charge of $1,646.14 showed up on my Bowflex (HSBC) bill. After trying to navigate the absolute worst automated customer service phone system I’ve ever experienced, I finally reached a human being. My account was placed in dispute for the month of April, and then released from dispute here in May, […]