JA in Arizona said: “I have had an excellent credit history and have always made more than the minimum. The amount due was the same for the last 8 months. I received notice on the day the bill was due that I had a late fee. I checked and the […]
RN in Virginia said: “I wish I had seen your report before I used my debit card on-line to buy from northern tools. I ordered a light on 10/18/2008 the purchase amount was automatically deducted from my acct at that time. On 10/24/2008 my item was shipped. I checked my account and found […]
JT in New Hampshire said: “I used HSBC through Kawasaki, to purchase my ATV, but after 4 months i paid it off due to the fact it was taking more than a week to acknowledge payments, sometimes incuring late fees. It took them 2 months to acknowledge the acct. was paid off and […]
SS in Ohio said: “In March, 2008, I transferred my Best Buy balance to a newly acquired credit card. By mistake I transferred a higher balance than was due. I have been waiting since 4-10-08 for my refund. Today 6-23-08, for the fourth time, I have been asked to call the […]
KF in FLorida said: “My husband and i purchased a Plasma TV from Best Buy using 2 methods: An HSBC account and a HSBC Mastercard account (as listed as # 2 in one of your reports) at Christmas time 2008. We have since consolidated some C.C.’s and HSBC was one of them. The […]
CE in North Carolina said: “I setup my account to pay my Best Buy bill through HSBC online. I made the payment (more than minimun) then went about my business. I received an email statement a few weeks later to make the next month’s payment. When I logged into my acct, I discovered that […]
RL in Oregon said: “I made my final payment to HSBC/Best Buy a full 6 days before the due date via online payment from my bank. This was in connection with their same as cash promotion. Conveniently, the payment was not made to my acct for 11 days so I was nailed for $305 […]
CS in Idaho reports this about HSBC: “We purchased a HDTV in Feb of 2007 on a same as cash basis expiring end of 2010. My first payment was late one day due to the Memorial Day holiday. They agreed to waive the $35 fee and told me it could take two […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.