HSBC Horror Stories

EI in Oklahoma said: “I received a phone call from HSBC account collections regarding my overdue balance on a Best Buy Credit Card. I explained to the caller that I was not the person, they had the wrong person, as although the last name was the same, the first name was not the […]

RS in Massachusettes said: “HSBC has an web site (https://www.accountcentralonline.com/cmuser/login/show.do) where you can pay your bill, view your statements and get reports of your past statements that show the total spending by each statement (with a bar graph visual), as well listing the detailed purchases. On June 26, 2008, I utilized the “Total […]

GR in Arizona said: “In December 2006 I became disabled due to a minor accident but continued to make my payments on my Suzuki motorcycle account. In March 2007 I was informed that a secondary problem had developed and that I would be hospitalized for major surgery. I April 2007 I attempted via 3 […]

This is from another former employee requesting anonymity:
“Having recently left the company on my own accord, you could say that I still very much have my finger on the pulse of the daily operations of the scam machine HFC/Beneficial. Shortly before I left the upper management team approved the use of a new sales tactic […]

JE in Tennessee sais via email: “I am a very recent former employee. Former by choice. Here is the true CURRENT Beneficial story.

Every day account executives start calling folks at home or work from 5pm to 8pm. The numbers could be current HFC/Beneficial clients or HSBC affiliates.
When someone answers […]

RP in Colorado says: “Actually I have 2 complaints. The first have to do with trying to dispute a charge from a merchant who sent me a defective iPod I ordered. The merchant refused to do anything about the problem. I filed a dispute with my HSBC Mastercard. I sent in all pertinent info […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

PL in Pennsylvania says: “It would appear that there are no newspapers, magazines, radios, or TVs accessed by the executives of HSBC Bank Nevada N.A., which says it’s the world’s local bank. If they had access to any news outlet, they would know that identity theft is the fastest growing fraud problem in the […]