CC in New England said: “I received an offer for a GM Flex with a 0% for 12 months. Then a 9.99% thereafter. The 12 months are now over but my October statement read 17.99%. HSBC also claimed to have send me prior notification in the mail which didnt happen because I read everything. I have called and written to them but they refuse to change. I do have the promo code but the interest rate is not on the application. I am positive it was 9.99% as I would NEVER have taken out a balance transfer otherwise. I now have to opt out of because I received a letter yesterday from HSBC that they will be raising it to 19.99%. Is this not against the credit laws? Who do I write?”
Archive for » November, 2008 «
Category: Interest Free Issues
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NM in Tennessee said: “When I decided to purchase a couple of four wheelers and later a street bike, I never dreamed my loan would end up being a “credit card” loan through HSBC. Several years ago my parents had a loan through HSBC and it was a total nightmare for them. That all being said, I experienced just about every complaint listed on this site. Even though I was making my “scheduled payments” each month, because they kept raising the interest rate and adding late fees, I could no longer keep my payments up. Several attempts was made to work with HSBC and get my loan current, but they said “you have to pay…and now”.
Category: Auto Loan Issues, General Issues
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AC in Montana said: “We have been receiving very confusing bills from our purchase from Furniture Row in 2005. We were originally told that our delivery cost would be rolled in to the balance. We found out on August 26, that we owed over 150.00 in finance charges as that bill was past due. We called customer service and were told that the money we paid over our minimum was not applied to the delivery charge, and was only applied to our other balance. We were told “Sorry” there is nothing we can do for you and oh, you have to pay $250.00 this month to make it right.
Category: Merchant Issues
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JA in Arizona said: “I have had an excellent credit history and have always made more than the minimum. The amount due was the same for the last 8 months. I received notice on the day the bill was due that I had a late fee. I checked and the bill went through my bank acct. I tried to check online with HSBC, but sometimes the website doesn’t work. I submitted an email and received an answer that the NEW amount due was $22 (not $15 that I had been sending for the last 8 months). I tried to disagree, and said that I did not receive notice (emails never indicated a change and I found out that the electronic statements had the due amount on it – good luck getting to it all the time). I have argued and tried to have the late fee removed ($39.00!) and they refuse. Out and out refuse every request. This is financial fraud. I filed a complaint with ftc.gov. They don’t assist individuals. How do I get that charge off?”
Category: Rate Increases
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CR in New York said: “Got a call about my HSBC card by a very rude woman. I cannot pay too much because I am unemployed and she actually asked me what I spent my money on, and then suggested that I use all my unemployment to pay off the HSBC debt.”
Category: Rudeness Issues
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