BT in Maryland said: “I haven’t used my HSBC credit card since September of 2007 as far as I can remember. Sometime early this year, I received two new set of HSBC credit cards for me and my wife with different account numbers. I was told that there was some information compromised and the change was an added security. After that, sometime in May or June, I received another set of cards-same account numbers as I can recall-but with different expiration dates. I called but was told that just destroy the old one and use the new ones. In July, I was surprised to learn that 3 unauthorized transactions were posted to my account (at least 2 of 3 were made over-the-counter which is very clear someone was able to make exact duplicate of my HSBC Card. To make the long story short, they haven’t resolved it yet and so far they are charging it back to me, even they haven’t completed their investigation yet and more important- even without notifying or calling me to get information first that will help their investigation. I don’t know why banks seem so reckless in outsourcing sensitive business processes overseas where any people can get access to personal financial information.”