ML in Florida said: “The interest rate on my credit card began at 18.9% and remained at that rate for approximately four years. Then suddenly, without cause, they raised it to 20.9%, and later 24.9%. They continue to refuse to give a valid explanation to why. Then I missed a payment due to […]
RH in Georgia said: “I closed a couple of accounts with ING recently to open accounts with another bank… My experience ..What a nightmare it has been trying to open an account at HSBC, “The friendly internet bank” I have spent 5 or 6 hours on the telephone.. 7 or 8 emails later they […]
LD in Arizona said: “I have an HFC second mortgage and a credit line which HSBC moved to Beneficial. I made a payment over the phone for both accounts, to the same customer service rep during the same call. One payment was credited properly. The other was denied for incorrect checking account information? How […]
ES in North Carolina said: “HSBC/HFC sent me fraudulent documents to justify added disability/credit insurance 1995 through 2002. Each letter I received from HSBC would always correspond a difference loan number plus they sent me documents crossing out the loan numbers with a sharpie. Then to justify a certain amount, HSBC sent me […]
TP in Ohio said: “We have been customers in good standing with our GM card since 03/02. We had one late payment and our interest rate jumped from 14.9% to 32% PLUS a $39 late fee. We called and asked for some leniency. We were told no, and that our rate […]
CH in Minnesota said: “I too have contacted the ‘company’ of HSBC for moving due dates and charging late fees to no avail. I am horrified that Herberger’s is using such a scam! Contacting them did nothing as they ‘have no record’ of my ever calling them. Have spent over 2 […]
Our editors decided to publish the following information: “My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of Best Buy and HSBC’s “Account Shield” debt cancellation program. In the past, persons have posted on this blog […]
RN in Minnesota sent the following analysis: “I tried to open a HSBC direct savings account for $25,000.00 On July 1st I filled out an application online and submitted it. On July 8 two small deposits were made to may account by HSBC. I received an email on July 10th from them which […]
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
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