CW in Arizona said: “Lord above, are these HSBC people dense! I got a Best Buy card about ten years ago. Everything was fine until I moved five years ago. For eight months I kept telling them to change my address. When they finally did, they did not put the apartment number. Repeated efforts to get them to add the apartment number met with no result: they would not put it into the system. After about six months of sometimes getting a statement, they stopped coming at all. Trying to get any action from their web people got me nowhere as I did not have my account number. Now, over three years since I received my last statment from these people, I start getting the phone calls at roughly 2 hour intervals.
Archive for » June, 2008 «
LB in Florida said: “Several loans with HFC. Never a problem with payment even when hospitalized 2 times within 6 months. This is my FIRST late payment ever. They started harassing me several times a day at home and work during the Grace period. Was advised to not contact me at work because I had made arrangements with the Branch, still continues to this day. Afraid to answer phone at work, have stopped answering phone at home and I’m still not 30 days past due! Wrote letter to CEO with Delivery confirmation, no response. Wrote and called Branch, nothing they can do.
Category: General Issues
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RB in California said: “HERE IS THE KEY TO THE HFC/BENEFICIAL/HSBC lock!
I just finished reading nearly 20 pages of complaints on RIPOFF REPORTS.
Category: General Issues
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SD in Washington said: “Orchard Bank credit insurance consumer rip-off. I was high pressure sold this insurance when I got my master and visa cards last May. After getting approved for SSDI in record time, 6 months, I applied for debt cancellation. After going to 2 doctors, filling out several forms and paying $20.00 to fax this to BFC, the rip-off insurance company for HSBC, my claim was denied immediately. The reason? I did not submit proof of permanent disability within 120 days of my last day worked. Meanwhile, due to high interest and debt insurance monthly fees, my cards are nearly maxed. They have also charged me an annual fee. Now, I not only want a refund of all credit insurance fees, annual fee but wonder, how do we get them investigated by the insurance commissioner or attorney general, something. I can’t be the only consumer going thru this.”
Category: Insurance Issues
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JM in Indiana said: “I sent in a payment of $45,000 that was rejected because only certified funds are accepted for payoffs. This was not a payoff - only a payment on principal. HSBC said that it should have been sent to a different address than the normal monthly payment; More than 20 days have passed since the funds were originally recieved by HSBC, I’m still being charged interest on the balance (Not including the $45,000 that it should have been reduced). I would like a refund on the interest charged since my payment was originally received in early June.”
Category: Payment Issues
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