Received requesting anonymity, in response to Offshoring of HSBC legal staff questioned: “I am as sick of this offshoring as customers are. The HSBC human resources department is a nightmare. They won’t answer questions by email, you have to fill out some form online that never gets resolved or you get to […]
RR in Texas said: “Having problems contacting HSBC in 2003 my account was late. After finally contacting them and paying my account in full I was told there would be no negative reporting on my credit report and that my account was going to be closed. That was 5 years ago and those […]
LM in Texas said: “We were told last year to sell our home or be foreclosed on, so we sold our home. We sold our home. The man we sold our home to talked with HFC and between the two of them, worked out a deal and our home was sold. Our home was […]
ED in Ohio reports: “I have a Best Buy Credit Card and they never changed my address on the payment slip. I changed it 6 months in a row and then we never got a bill because we paid it off but here to find out they sent us a defered charge. But we […]
KO in Texas said: “I opened an account with Lumber Liquidators (under HSBC) in August 2007 with a promo rate through Feb 2008. In January 2008, my statement showed full payment was due by Feb 7 or I would owe an additional $800 of deferred finance charges.
I knew that I was going […]
LM in Texas said: “I too just discovered the shady “Debt Cancellation” fee on my Best Buy card after I CLEARLY stated I did not want to enroll. I just figured it out when I started keeping an excel worksheet of all my expenses. They didn’t start until around November of last year and […]
FD in Idaho said: “I had a credit card with HSBC that in no way, unless I was at my mailbox the day the bill arrived and sent payment the next day, would be received in time to avoid late charges and interest. After 4 months, I cancelled and paid the card in […]
TC in Tennessee said: “My mortage was sold to HSBC in 2003. In March and we were told we did not have insurance. Our payment was used for insurance with Safco, their provider. For five years we had the calls and letters saying they would foreclose after calling my bank and insurance company. […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
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