SM in Colorado says: “In September 2006 my $500 limit credit card with HSBC was charged a $69 annual fee, three months before it should have been charged. I called to dispute the charge because it put me over my credit limit (I was not expecting the charge until December.) I called to have them remove the charge and told that when I sent in my payment they would credit the charge. I sent my payment, but because it did not cover the over-limit amount in its entirety, the next month my bill showed another over-limit fee, and no credit for the pre-charged annual fee. I called to dispute the charge again and was told that they would not credit back the pre-charged annual fee, but that it wouldn’t be charged in December – and they could not reverse the over-limit fees.
Archive for » December, 2007 «
DM in New Jersey says: “What a nightmare… The loan that never goes below $6000. Unending interest, finance charges, late fees. Husband was injured on the job, and after 18 months I finally was told by a CSR that we had disability insurance on this loan. Jumped through 100 hoops, and now a check in the amount of $5122.25 left Brownsville Texas for San Diego. Pay off amount as of today is $5732.82. How much do you want to bet that after this payment is posted…I’ll still owe like $6000. It’s ridiculous…I have had a $6000 balance for the last year. No matter how much I pay, I can’t get his auto loan paid off.”
GB in Texas says: “I’ll make this as short as possible. Applied for a 0% balance transfer to a GM Flexcard, never heard a word. In the mean time I had the transfer performed by Capital One at 0%. Two months later I receive a bill from HSBC, showing that I missed my first payment and my intrest rate showed as 9.99%, and $78 in late charges.I had never received anything from HSBC, I did not know that they had paid the balance on the card that I had Capital One pay off two months earlier. Now I had a credit balance on the Bank America card, that had now been paid by Capitol One and HSBC.
JJ in Illinois says: “I filed taxes in 1999 with HR Block and received their rapid refund loan. It turned out they calculated my taxes wrong and HSBC wanted their money back. I was slow in paying it, trying to find out what went wrong. I finally paid the money back in full and it shows up on my credit report as a charge off to this day. This was over 7 years ago and should be able to be dropped off of my credit report as late payment history but HSBC keeps updating the file as charged off but closed, so it stays on there. They did not charge off the loan and I did pay it in full even though I had late payments. I have tried to have it taken off but since they keep updating it, the credit bureaus won’t take it off.”
SH in Maryland says: “I purchased a vehicle though Bank of America and at some point they sold my account to HSBC. According to HSBC I have missed/late payments. I decided to sell my vehicle to Carmax. My title has Bank of America on it. Carmax needs the Bank of America’s lein release to HSBC in order to purchase my vehicle. HSBC is not helping. I keep getting the run around. at this point my truck is in repossession status. I can not afford to pay HSBC the additional charges they are adding to my account for every day they have not provided the information I and Carmax have been requesting for almost 3 weeks. Now it is Holiday time and no one is available to help me. My credit is suffering and I am at wits end. My account rep at HSBC knows what is happening and is unable to help.”
