BF in California said: “Until I read the complaints you’ve posted, I didn’t realize that this scam was going on. This is the third month that I’ve tried to pay my bill online and could not access the hrsaccount.com website. The last 2 times I paid by phone and had to pay […]
DD in California said: “I have repeatedly been harrassed and threatened by phone from the HSBC collectors to collect a debt on a friend’s loan I didn’t sign for. I went with him to look at motorcycles and while I was there I ran my credit. I DID NOT sign, co-sign or […]
FH in Ohio reports what they call a new HSBC scam: “I have been dealing with HSBC for several months now because of their new scam !!!!!! I was late on a payment several months ago. A payment I thought I mailed in enough time. My loan was defaulted that one […]
RT in Maryland said: “Payment mailed 12 days before due date and still got charged a $29 late fee. Here is the kicker.. I live 25 Miles max from the HSBC Processing center!! Called HSBC - HRS and explained the situation but they would not budge on reversing the late fee. […]
DW in California said: “Tried to pay my HP home store account on line; could not find where to register, finally found the website, my account number was rejected, very frustrating and it cost me $10 to pay by phone.”
PD in Alabama says: “I just found out that I could not pay my David’s Bridal Account at the store. I’ve been surfing the net to pay the bill for over an hour. I called them and they want $15.00. That is a rip-off. I can’t pay on-line and if I […]
RP in New York said: “Received over 30 calls starting 11/1/07 to present. The last incoming call was at 11:39PM ON 11/21/2007. Only once (1X) did the caller ask for “Alonso.” I told the caller that there was NO ALONSO at this number. I DO NOT HAVE NOR HAVE HAD A CREDIT RELATIONSHIP […]
Unfortunately some seem to think they can do and say whatever they want. One person even had the audacity to ask why a CitiFinancial employee was allowed to comment to HSBC employees relative to one article. Sorry, but that is not the way it works. We don’t mind offering a public forum, but […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.