JR in Minnesota says: “Beware, Direct Merchants Bank credit cards are also backed by HSBC. HSBC also shows Finance Charges as new purchases after upping the APR to 29.99 percent. Will avoid ALL merchants and banks that use HSBC in any way. Suggest you do too.”
AP in Pennsylvania said: “HSBC has been playing the no interest game with me on my Best Buy Card. I pay off the balance so that I do not get hit with the interest at the end of the promotional period. They manipulate the payment so about $2 is left on that item […]
PM in Massachusetts said: “I had fallen behind on my payments and called to set up a payment arrangement. I did and they told me to pay $70. a month and that would preserve my credit rating. I made the 1st payment and two days later, I got a letter from an […]
JP in Tennessee said: “I have been a customer who has paid ahead of time for well over ten years. Well, wife has cancer and I have been running all over and left the stamped envelope with check enclosed on table until today. Wife found it today and said should this be here? I […]
MW in California asks: “My son signed for a loan with HSBC. He called to cancel the loan on Saturday. What should I do to protect my son? I do not want him to get a loan through this company. I have no “fine print” with the details on this […]
JP reported: “I made a payment by check to HRS Retail Services and they electronically took out only a partial payment and we were charged late fees. HSBC blamed my bank on accepting the funds, but they are the ones who submitted the amount. They would not find my check as my bank […]
IP in Ohio says: “I recent started getting calls every 5 minutes from automated calling lists telling me to call HSBC, who when I reach an American tells me nothing is wrong with my account I shouldn’t be on the list. Then I get calls from the “call center” in India where they tell […]
We will leave the initials and location off of this submission: “I am a former household employee, I can give you alot of the dirt on household. On ethics and laws that are broken. On how they phrase things to mislead customers. Its a sleazy, sleazy business that abuses the customer […]
An open letter to HSBC, Knight Vinke and Stephen Green
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We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
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