SL in Hawaii says: “I recently applied for and received a HSBC Mastercard. When I called to activate it, 2 out of the 3 questions had to do with my ex-husband’s (divorced 25 years) wife - what state she lives in and how old she is. When I asked what possible reason would her name be linked with mine for credit purposes, the rep couldn’t give me an answer and just said their questions were from “public records”. What if I didn’t know my ex-husband’s wife, how old she was or where she lived? Would my credit card activation have been denied? Does anyone have a clue about what type of records they get their security questions from?”
Archive for » August, 2007 «
Category: Documentation Issues, General Issues
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TS in California said this about the HSBC online payment site:
For all of you experiencing problems trying to log into HSBC’s credit card servicing websites try the URL I have typed below. I believe it takes you to HSBC’s Service Center’s primary redirect page. Enter your info and it should take you to your specific credit card’s home page. For me, I needed to get redirected to Musicians Friend’s site. I hope this helps all my fellow peeps out there who, like I myself was, are/were ready to go postal on these credit card slugs. Take care of you and each other out there!
Category: General Issues, Online Issues
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We received this report though our email system: “I thought it was just me! I am so glad I found this site. I have several credit cards which are administered by HSBC, including a Union Plus credit card. Twice my scheduled payments have disappeared. The first time I didn’t catch it - they called me as soon as my bill was one day past due to inform me I was late.
BP in Oklahoma says: “I was enticed to sign up due to HSBC advertising 9.9% interest. I paid on time for nearly a year of having two platinum cards. One month my wife and I paid 2 days late and our interest rate went to 30% plus the late fee plus an over limit fee. I closed the account and now HSBC charges $5.00 to “manage” a closed account. It was never written anywhere in the terms and conditions for such an outrageous interest rate. I asked for documentation that I agreed to such ridiculous interest and all they keep stating is a general statement of “prime rate” but no actual prime rate numbers. Now that the payment is a week and half late due to me complaining trying to work out a settlement on the account, they are calling me every 3 days at work asking for money. In spite of the fact, I tell them to stop calling me at work.”
SJ in Maryland reported: “For the past year I have been trying to get HSBC to remove a charge from my Storehouse Furniture credit card account. Shortly before Storehouse went bankrupt, we purchased a rug for approximately $2,000. We never received the rug because it was never delivered to the warehouse for us to pick-up. We cancelled it and were told we would be refunded. Shortly after that, Storehouse went bankrupt and was no more. There are many more gory details too nauseating to recall in terms of back and forth over the phone for the last year.
