SP in China says: “I have banked with HSBC and never found a bank that is more rigid in their policy as this company. Situation: I do all banking via internet, but for some reason the system locked me out. Called to unlock the account and they said that they cannot unlock the account until I give them my debit card number. I do not have it as I travel too much, and packed all unused cards away. Well now I cannot get the account unlocked with out this number, yet I can answer all their other security question. On top on the I still have to go through the internet sign on security in any event. No, the situation is a stand off - I want to pay bills via internet but I cannot access my account because they refuse to unlock the account. Talking to supervisor other than a mid level is impossible and therefore, as they tunnel all complaint via written compaints only. I WILL NOT RECOMMEND THIS BANK AND AS SOON AS THIS SITUATION IS RESOLVED I WANT NOTHING MORE TO DO WITH THIS BANK”
Archive for » July, 2007 «
A few years ago our team at Household - HSBC Watch defined predatory lending as “the practice of imposing inflated interest rates, fees, charges, and other onerous terms on home mortgage loans not because the imperatives of the market require them, but because the lender has found a way to get away with them.”
A North Carolina resident reports: “I have had my credit card with hsbc for almost three years. I have never been late on any payments. I notice that I keep getting charged annual fees more than once in a year for the amount of 39.00. I have been charged an annual fee twice within a six month period by this bank. They charged me an annual fee in January of 2006 and then charged me another one last month in July. This is crazy. I asked them why and their response was that they charged me an annual fee on my anniversary month and they always charges an annual fee to everyone’s account in July.”
The Federal Reserve Board released the final statement of federal regulatory agencies on subprime mortgage lending recently. The release was done on behalf of the Federal Reserve’s Board of Governors, the Office of the Comptroller of the Currency, the Federal Deposit Insurance Corporation, Office of Thrift Supervision, and the National Credit Union Administration (the Agencies.)
TM in Florida says: “They have taken so much of my money on my house mortgage all due to late fees and its not been correct. I have even gone to my attorney general. They are supposed to be looking into this, but I have not heard anything. If anyone can help me to get a law suit going I would love it before I lose my home.”
