TM in Washington says: “I have been trying to log onto hrsaccount.com for the last 15 minutes with no luck. I am using the web address on the back of my credit card. The search keeps coming up with alternate locations but not the on line payment center. Now I am going to be late on my payment and will have to call and pay the $15 to make a phone payment. You can believe me that they are going to get an ear full from me.”
Archive for » June, 2007 «
Category: General Issues, Online Issues, Payment Issues
One Comment
TH in Indiana says: My mother purchased a TV at Best Buy for Same As Cash (SAC). She told the clerk she only wanted the SAC but the clerk told her she couldn’t proceed unless she took the insurance and the card. The clerk told her to cancel the insurance when the bill came if she didn’t want it. My mother called to cancel the insurance the day she received her bill with the insurance charges. HSBC acknowledges the call, but now says my mother changed her mind and decided not to cancel. HSBC did not cancel the insurance. My mother paid for the TV early and still is incurring interest and late fees for the insurance charges. The account is now up to $300. We have written numerous letters and have talked to numerous people within HSBC but no one will listen. They only want money. My mother feels scammed by both Best Buy and HSBC.”
Category: General Issues, Merchant Issues
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KA in Florida says: “Several months ago, I accepted a balance transfer offer from HSBC for 0% for a year that has turned out to be the worst mistake of my life. I received my first bill last month with a minimum of $241 due on my $24,099 balance. No problem. I paid $500 with a check on May 15 - over 2 weeks before the balance was due. Today, June 18, I received for the first time in my life, a past due bill - from HSBC. I have always paid ALL of my bills on time, with absolutely no exception. My credit rating has been impeccable. Every single check I sent out in the mail along with that check to HSBC was received and cleared with my bank - except HSBC’s. Mysteriously, my check to HSBC was never applied.
Category: General Issues, Payment Issues, Service Issues
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RR in Minnesota said: “I had a charge off account in 2004 and received a 1099. Now they are relisting it on my credit report, twice in one month.”
Category: Credit Report Issues, General Issues
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We realize many complaints also ask, or mention, the possibility of lawsuits, retribution, or restitution. Since Household International paid $484 million in the nation’s largest predatory lending settlement and HSBC also paid $11 million more as a settlement for shady credit card payment processing, one must ask why HSBC bought Household to begin with.
Category: General Issues, Watchdog Issues
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