MS in New York says: “My HSBC credit card payment was late 2 days in March and the bank raised by intererst from 14.15% to 32% They did not advise about this not that my minimum payment went up significantly. HSBC policy will not change this rate until there are six months of payments on time. I have had this account for several years, my mortgage is with HSBC, but that did not matter. They have really put me under the bus.”
Archive for » May, 2007 «
Category: General Issues, Payment Issues
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SL in Nebraska said: “My son purchased new car stereo and GPS system at Best Buy and purchased the theft & loss insurance that is carried by BFC Insurance Agency of Nevada, a compnay owned by HSBC which manages Best Buys credit card accounts. The car was broken into and the stereo & GPS stolen. We submitted a claim to BFC and 2 months later they wrote a letter saying they had never received the claim and when we tried to send the information again they informed us it was too late and our claim was denied. We called and wrote repeatedly but they refused to honor the claim or discuss it. It was sent prioity mail (which only takes 3 days for deliverly) the first time, so I know they received it. But it was to their advantage to deny this claim since now the Best Buy credit card charges can still be collected by them.”
Category: General Issues, Merchant Issues, Service Issues
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KS in Delaware said this about HSBC merchant Rainsoft: “I wanted to let someone know that I received a postcard in the mail stating that this company they tried to contact us and that we did not respond to a phone call. 2nd request was the postcard. I called the company and they stated that they were American Water and that they were affiliated with the water company. They stated that they would be out to test the water. So I agreed. When the guy arrived the next day I had no idea that they were going to sell us anything. They said that there was no obligation (meaning no charge for coming out). Well after the guy being in my house for 2 hours there it all came out that the company was not affiliated with the water company but it was Rainsoft. I am upset because I let this person into my house thinking he was affiliated with the water company. I am upset because they misrepresented themselves on the phone. I specifically asked who the company was on the phone and they never disclosed that they were from Rainsoft.Is there something that can be done. “
Category: General Issues, Merchant Issues
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SR in California asks: “Paid HSBC in full on a zero interest account. Recieved a bill stating that I still owe $0.02 in 3 days or I will be charged all the interest on a zero interest promotion charge accured to this point. I looked up the deposited check and it states the correct amount – HSBC entered the incorrect amount by $0.02. Is this a common practice? Is this legal?”
MD reports: “On 2/18/07 a charge of $1,646.14 showed up on my Bowflex (HSBC) bill. After trying to navigate the absolute worst automated customer service phone system I’ve ever experienced, I finally reached a human being. My account was placed in dispute for the month of April, and then released from dispute here in May, with the unknown $1,646.14 back on the bill. This charge is listed only as “Vancouver WA”, with no discription of merchandise. Today I meet with a lawyer.”
Category: General Issues, Online Issues, Privacy Issues
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