HSBC Horror Stories

GC in Florida says: “ I have an account with gateway/hrs account which is supposedly set up to send an automatic payment from my bank to hrs. Apparently my bank sent my monthly payment ($100.00) and hrs representative called me to say: “your account is past due…we have not received your payment…if payment not received by […]

RK in Illinois tells us:  “I was employed from 1996 to 2006 at Household International and then HSBC. My service was divided evenly between Household Finance Inc. and Retail Services. While at Retail Services I worked in the Customer Service Correspondence Unit. My duties included document analysis, sorting, and distribution. Much of the correspondence was […]

GS in Maryland reported: “I am having a terrible time dealing with HSBC. I have been trying to get them to refinance my mortgage from an adjustable rate mortgage to a 30 year fixed mortgage so I do not lose my home to foreclosure. On the one hand, HSBC seems to not […]

ME in Florida says:  “I accepted “pre-approved” HSBC offer with balance transfer sheet attached. Requested an $18000 transfer from one of my other accounts, some of which have credit limits double that. HSBC sent a shiny new card with a puny 10K limit, tagged on a $99 transfer fee and maxed it out for me, […]

JG in Ohio says:  “HSBC frequently hold my checks until the late date and cashes them on that exact date. I have an automated payment from my bank which sends a certified check 400 miles the 27′th of every month. It has never been cashed within 10 business days. HSBC puts $4650 a year in […]

CL in Pennsylvania says this about HSBC and identity theft:  “HSBC nv will not remove a fraudulent account from my credit report.  I was the victim of identity theft and a card was opened in my name.  I spoke with them on numerous occassions and the application that was signed does not even match my signature.  They have refused […]

GP in New Hampshire says:  “I have a mortgage with Household Beneficial. I got behind but then my mother caught me up. However, not only was my mom’s check credited to my account but to another account as well. I did not know of HSBC’s mistake until February, when they said they were going to […]

MC in North Carolina reports:  “I have a Best Buy card that was reported to a credit reporting service as being 30 days past due. I contacted HSBC retail services and was told that my March statement was returned as having an incorrect address. The “supervisor’ I talked to stated that the late fee would be […]