GC in Florida says: “ I have an account with gateway/hrs account which is supposedly set up to send an automatic payment from my bank to hrs. Apparently my bank sent my monthly payment ($100.00) and hrs representative called me to say: “your account is past due…we have not received your payment…if payment not received by 5/29/07, you will be charged $39.00 late fees…” then i tried to make another payment through my bank…my bank did not accept it “it will be processed tuesday after memorial day weekend…” not good for me…then i tried to pay by phone…then hrs wants $15.00 “check fee” this is ridiculous! predatory lending!”
Archive for » May, 2007 «
Category: General Issues, Payment Issues
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RK in Illinois tells us: “I was employed from 1996 to 2006 at Household International and then HSBC. My service was divided evenly between Household Finance Inc. and Retail Services. While at Retail Services I worked in the Customer Service Correspondence Unit. My duties included document analysis, sorting, and distribution. Much of the correspondence was sent by customers who were attempting to resolve disputes regarding incorrect balances, wrongly charged late fees, and merchandise issues. But there was also a fair amount of correspondence from the Better Business Bureau, and attorneys who represented customers. I found it rather alarming that many of the issues raised were not addressed, thus causing numerous follow-up letters. I brought this to attention of management, as I was supposed to. In April, 2006, I was dismissed without warning and told to leave immediately. Obviously, account holders are not the only people who have issues with HSBC. One might wonder what they mean by “Positive Workplace Environment” as it relates to their employees.”
Category: General Issues, Watchdog Issues
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GS in Maryland reported: “I am having a terrible time dealing with HSBC. I have been trying to get them to refinance my mortgage from an adjustable rate mortgage to a 30 year fixed mortgage so I do not lose my home to foreclosure. On the one hand, HSBC seems to not want to help me at all but then with the “luck of the draw” I answer yet another harrassing phone call (they call 15 to 20 times a day) and seem to get someone who “understands” my situation only to get transferred to the WE CARE ABOUT YOU department and get someone who “disconnected” me and NEVER (THAT IS NOT EVER) called me back.
Category: General Issues, Mortgage Issues
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ME in Florida says: “I accepted “pre-approved” HSBC offer with balance transfer sheet attached. Requested an $18000 transfer from one of my other accounts, some of which have credit limits double that. HSBC sent a shiny new card with a puny 10K limit, tagged on a $99 transfer fee and maxed it out for me, leaving the remainder of the 18K in the old account. Thats not the deal I asked for! I would have no problem if they had issued the card and advised me that the transfer amount was not approved. But now I have a maxed out card affecting my credit rating. I asked for an increase on my credit limit, but they insist that I activate the card first. I refuse until I have some assurance that the limit will meet my needs. I also offered to return to square one by transferring the balance back out of HSBC and asked HSBC if they would waive the $99 fee they charged. Of course they refused. So, I really have no choice but to pay the $99 or let my credit score take a beating for stiffing them out of it. I can also continue to spread the word that HSBC sucks!”
JG in Ohio says: “HSBC frequently hold my checks until the late date and cashes them on that exact date. I have an automated payment from my bank which sends a certified check 400 miles the 27′th of every month. It has never been cashed within 10 business days. HSBC puts $4650 a year in escrow, yet my taxes are set at $2010 and my insurance is $750. They have no explanation as to where the extra money is and when I asked for records I was transferred and then hung up on. If my payment was not received by the 2′nd of the month, I was bombarded with 40-50 calls a day from India even though I assured them the payment was on its way. The would call from 6 am to 10 pm 7 days a week. I got these calls for a good 7-8 days a month and then my check would show up cashed either on the late date or one day before. HSBC just decided to raise my rate 3%. HSBC got an appraiser to appraise my house at 210,000 one year after I bought it at 155,000 most likely knowing I was in need of the funds for unexpected home repairs (I made a mistake and told their broker). I’m not going to pay them another dime. Is there anything we as a group can do to stop them? I have all my original paperwork. I’d rather let them take a loss and me take a hit on my credit then pay them anymore for their filthy business practices.”
Category: General Issues, Mortgage Issues, Payment Issues
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