GQ in California says: “Well it looks like I’m having the same problem as other consumers. On several occasions my statement had been sent late causing me to pay over the phone and pay the $15.00 fee. On April 23, 2007 I spoke with customer service rep Kiara. I asked her for the valid website to pay my bill. She responded with www.hrsaccount.com. I advised her that I had tried the website and could not access it. I told her that it was a bogus website that didn’t work. I told her to put a supervisor on the phone so I could put a complaint in. I was told there wasn’t one on duty.”
Archive for » April, 2007 «
CF in Connecticut said: “HSBC has attempted to commit fraud by padding a payoff statement by$2445.00. The reason I claim this is by their record supplied to me by HSBC in the form of an activity report demanded by me. As part of a bankruptcy filed and discharged in 2005, three (3) payments were to be moved the rear of the loan. In December 2005, as soon as regular payments commenced, HSBC began diverting money slated for principle and applied it to the 3 deferred payments.
Category: General Issues, Mortgage Issues
4 Comments
EE in Louisiana asks: “HSBC calls me starting on every third of the month for payment. On October 15, 2006, I wrote them citing the law that debt collectors cannot repeatedly use the telephone to annoy someone. The calls stopped until February, then started up again. I get about 10 calls a day now. I have never been over 30 days late for a payment to HSBC. This is illegal, isn’t it?”
Category: General Issues, Privacy Issues, Rudeness Issues
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T.O. in Missouri says: “I too have had a problem with HSBC raising my rate after not posting my mailed payment in a timely manner, and I know they had it. Also, I scheduled a payment online and it would not let me post it until after it was due.”
Category: General Issues, Payment Issues
One Comment
KS in Idaho reports: “We filed our taxes back in 4/2005 on HR Block’s on-line. HSBC (whom we had never heard of) was offering early refund loans…we thought since it was on the HR Website it was legit. We filed, got our money and then paid off the account later. I pulled off our credit report and on all three agencies..hsbc tax on there as open/current. i am having a hard time trying to get a phone number to call them. It is reported as HSBC/TAX PO Box 15524, Wilmington, DE 19850. I want it closed and am having a hard time getting a response from them to help me out. I have mailed three letters to them within the last 3 months and have yet to hear from them.”
