ML in FLorida says: “Tried for two months to pay on line. When I call to talk to them about this problem I still get no help. Only a recorded message. They will let you pay by check but charge a $15.00 fee. Its a scam. It is very frustrating. The people that I have talked to in customer service say they can’t help or waive the fee. They won’t take the payment without charging the fee. What can I do other than sending it through the mail and hoping they say it arrives on time. This has also been an issue. I have mailed 7-10 days before its due and they have still said it arrived late and charged a fee for this.”
Archive for » February, 2007 «
Category: General Issues, Online Issues, Payment Issues
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RO in Washington reported: “I purchased a motorcycle. They stated no payments for 12 months. About two months went by when I received the first statement. It had an amount I owed and the purchase of a motorcycle helmet. I did purchase the helmet. I made a payment and did not receive another statement for about two months. The first payment I made was less than what I had paid for the helmet. I made a payment. The third statement I received showed they put the motorcycle on the card. Now I am paying through my teeth for the bike.”
Category: General Issues, Interest Free Issues
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Monday, February 12, 2007: In an attempt to salvage its US consumer finance business, HSBC is to target new immigrants to the United States because of their lower credit risk, according to the UK’s Sunday Telegraph Web site.
Category: General Issues, Watchdog Issues
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LL asks: “This company called my home and discussed my personal matters with other people instead of me. Where is the privacy act?”
Category: General Issues, Privacy Issues
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Within a few years HSBC admitted they did not do their homework when it came to Household International, although at the time they insisted the performed due diligence. When consumer watchdog organization Household - HSBC Watch (see more) wrote opposition letters protesting the buyout of Household International by HSBC, attorneys representing HSBC downplayed or disputed key points made by Household – HSBC Watch. This month many of the issues raised remain unanswered although may seem to have haunted HSBC. From 2003 until the present HSBC failed to change attitudes, policies, and predatory lending at what is now called HSBC Finance.Most disturbing to advocates, watchdog organizations, and most consumers is the nature of complaints relative to HSBC Finance. Complaints of 2007 read like complaints of 2003. So called changes mandated by the states, relative to Household International’s record $484 million (USD) settlement of predatory lending charges, did not change much at all. Instead HSBC used the knowledge gained as a means to tighten already oppressive legal contracts with borrowers, insulating HSBC even more while maintaining the same attitudes and failed logic prior to 2003.
Category: General Issues, Watchdog Issues
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