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Archive for » January, 2007 «

Comment on this HSBC complaint at Household - HSBC Watch

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It is true that, as some investors complained, HSBC is much more exposed to what looks like a more fragile U.S. economy than it was 10 years ago. But it bought Household International — the consumer credit concern with around 50 million customers in the United States and Britain — more than four years ago, time enough for investors to realize the benefits of increased U.S. exposure as consumer credit and mortgages boomed, as well as to foresee the potential downside when U.S. growth slowed.

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BJ reports an alarming trend:  “I have a GM card and have been making payments online.  This month, two scheduled payments have simply disappeared from my payment overview as if I never scheduled them.  I assumed I must just have made a mistake on the first one, and that’s why I scheduled another.  Today I find out that it, too, disappeared, and now I have been charged a $39.00 late fee.  They were not phased by my assertion that I printed out a confirmation for the scheduled payments, or my suggestion that their current ’site construction’ may have been to blame, and offered to take my payment immediately with a $15.00 fee.  They even had the nerve to offer me insurance.”

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SL says:  ” I have three same-as-cash plans on furniture I bought at Furniture Row.  Each promotion expires on different dates.  Their policy on the monthly bill states that they will apply payments in the following order:  1) Minimum payments which are due (this doesn’t apply because I’m paying early); 2)  Finance charges due (again, doesn’t apply); and 3) In the order in which the promotions are to expire.  This is THEIR policy, yet they do not apply it automatically.  2 or 3 payments into paying off my purchase that was going to be first to expire, I realized they weren’t applying it to said purchase.  I called them and they moved the payments over the phone.  They told me I had to call every time I made a payment to make sure that they applied it to the plan they were supposed to be applying it to anyway!  If I hadn’t been paying close attention to my bill, this might have gone unnoticed and I would have been stuck with some severe interest and finance charges.  I still have to call every month to make sure they apply THEIR own policy.  It’s ridiculous”

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LM says:  “I was going to start paying online because they “claim” they received my payment after it was due. The statement showed the payment was received on the “due date” but I was charged the $35 “late fee.” I guess they must have it days BEFORE the due date. I have 2 accounts with them and after reading these comments I will NEVER open another account with them.”