GD in Alabama said: “I currently have a loan with HFC which I was told was at 17% when it was financed. This was a closed-end loan. Now they are telling me the only way to pay down the principal is to pay more than the payment amount. They take over 75% of my […]
If you ever had an insurance claim that stalled and required a lawyer to get a payment that should have been automatic you know how customer service at HSBC Finance works. Although the company says they have a hardship program for mortgages and second mortgages, it is hard to access. Unsecured loans may […]
ES in North Carolina sends this opinion: “Please explain how HSBC Watchdog does the consumer any good?
I read all of the complaints posted but I see no action done by HSBC other than sending fraudulent documents and getting away with their deceptions. You would probably get better results going to a chat room. […]
Gene in Nevada said:
“SUNDAY MARCH 9, 2008
RE: SUNDAY COLLECTION CALLS
This morning I received three phone calls from HSBC Cardcenter using different phone numbers. Each is on a phone with caller ID.”
DS in Minnesota said: “I’ve experienced the same tactics listed in your published complaints: spending hours on the phone trying to get through to there number, submitting my payment on or prior to my due date to be informed by late fees that the due date is meaningless, as payment must be onlined BEFORE […]
By anonymous submission a Washington state resident says: “I have recently spoken with investigators from the WA state Attorney General’s office and the Department of Financial Institutions. They need your help in prosecuting Household and Beneficial Finance business practices.
Past and present employees and customers need to contact the office of the Washington State […]
KS in Montana said: “Just want you to know after I wrote you, it was suggested I contact our state attorney general..which I did…they forwarded my letter to HSBC and a rep called me, investigated my problem and actually removed my debt to them. I want to thank you for suggesting to write to […]
CG in Georgia said: “I got a notice saying my interest rate would be increased to 23.99%, but that if I notified them within 30 days I could close the account and keep my current rate — which I did. I even got a “return receipt” postcard to prove I did it. […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.